Shipping policy
Shipping & Delivery
At Mr Gadget Exclusive, we aim to get your order to you as quickly and safely as possible. Please read this shipping policy so you know what to expect.
Where We Ship
We ship across South Africa, including major cities, towns, and surrounding areas. Delivery options and fees are confirmed at checkout.
Shipping Fees
Shipping charges are displayed at checkout before payment. We offer free shipping on orders over R4,999. For other orders, the available delivery options and their charges are shown at checkout.
Processing Time
Orders are generally processed within 1–2 business days, Monday–Friday, excluding public holidays. Orders placed over weekends or public holidays are processed on the next business day. You will receive confirmation when your order is dispatched.
Estimated Delivery Times
- Major metros: 2–4 business days after dispatch
- Other towns and areas: 3–7 business days after dispatch
- Remote or rural areas: 5–10 business days after dispatch
Delivery times are estimates and may be affected by courier delays, public holidays, or other circumstances outside our control.
Order Tracking
Once your order is dispatched, you will receive a tracking number by email or SMS. Contact us if you have not received tracking details within 2 business days of dispatch.
Failed Deliveries
Please ensure your delivery address and contact number are correct at checkout. An incorrect or incomplete address may cause a delay or additional delivery charge. Contact us promptly if you need to correct an address.
Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, contact us promptly with your order number, a description of the issue, and photos where applicable. Reporting within 7 days of the expected delivery date helps us investigate with the courier, but does not limit your applicable statutory or warranty rights.
Returns & Refunds
For return eligibility, change-of-mind timeframes, return shipping costs and refund processing, please see our Return and Refund Policy. For a damaged, faulty or incorrect item, contact us promptly; applicable statutory and warranty rights continue to apply.
Approved refunds are processed within 5–7 business days to the original payment method after the return has been received and inspected, where applicable.
Contact Us
Email: info@mrgadgetsa.co.za
Phone / WhatsApp: 066 2222 097
Collection address: 22 Ealing Crescent, Silverpoint Office Park, Building 2, Bryanston, Johannesburg, 2191
Customer support hours: Monday–Friday, 9:00–16:00 (SAST). Collection is by prior arrangement only, after we confirm your order is ready. Please contact us to agree a collection time before travelling.