Shipping policy
Mr Gadget Exclusive (Pty) Ltd. trading as Mr Gadget SA
Applies to purchases made through mrgadgetsa.co.za
Last updated: 9 October 2026
We aim to get your order to you as quickly and safely as possible. This policy explains our delivery, shipping and collection arrangements.
1. Delivery and collection options
1.1. Depending on the option made available at checkout, your order may be delivered or collected. If no delivery option is available, collection will be the default method.
1.2. The delivery or collection option, fee and any applicable estimate shown at checkout will apply to your order. Please ensure that the contact and address details provided at checkout are accurate.
2. Where we ship and processing times
2.1. We ship across South Africa, including major cities, towns and surrounding areas. Availability may depend on the delivery address and the option shown at checkout.
2.2. Orders are generally processed within 1–2 business days, Monday to Friday, excluding public holidays. Orders placed over a weekend or public holiday are processed on the next business day. You will receive confirmation when your order is dispatched.
2.3. Where a delivery option is available and selected, we aim to deliver your order within 10 business days from the date of purchase. Delivery times are estimates and may be affected by courier delays, public holidays, weather, remote destinations or other circumstances outside our control.
3. Shipping fees
3.1. Shipping charges are calculated according to the available delivery option, parcel size or weight and destination. The applicable charge will be displayed at checkout before payment, and you will be responsible for that charge unless the checkout offer states otherwise.
3.2. We offer free standard shipping on orders over R4,999 where the offer is available at checkout. Any delivery option or charge shown at checkout will take precedence for that order.
4. Estimated delivery times
4.1. After dispatch, the usual estimated delivery times are:
- Major metros: 2–4 business days after dispatch;
- Other towns and areas: 3–7 business days after dispatch; and
- Remote or rural areas: 5–10 business days after dispatch.
4.2. These are estimates only. A delivery may take longer where there are courier delays, public holidays, adverse weather, incomplete address details or other events outside our reasonable control.
5. Collections
5.1. Once payment has been processed and received by us, we will notify you by email when your order is ready for collection. The notification will include the collection details and when you may collect the order.
5.2. Orders must be collected within 15 business days from the date of the collection notification. If you cannot collect within this period, please contact us before the period expires to arrange an alternative collection date.
5.3. Collection is by prior arrangement only. Please wait for our confirmation that your order is ready and agree a collection time with us before travelling to the collection address.
5.4. To collect an order, you must present valid identification and your order confirmation. If another person will collect on your behalf, please contact us in advance so that we can confirm the collection arrangements.
5.5. If an order is not collected within the specified period and no alternative arrangement has been agreed, we may cancel the order. In that case, we will process a refund using the original payment method where possible, subject to any applicable law and payment-processing timelines.
5.6. Collection address: 22 Ealing Crescent, Silverpoint Office Park, Building 2, Bryanston, Johannesburg, 2191.
6. Customised and special-order products
6.1. For customised or special-order products, we will notify you by email when the order is ready for collection or dispatch.
6.2. Customised orders typically take 4–6 weeks to complete. If an unforeseen delay occurs, we will communicate the revised timeline to you as soon as reasonably possible.
7. Order tracking
7.1. Once your order has been dispatched, we will provide a tracking number by email or SMS where tracking is available.
7.2. If you have not received tracking details within 2 business days of dispatch, please contact us with your order number.
8. Failed deliveries and address changes
8.1. Please ensure that your delivery address and contact number are correct and complete at checkout. An incorrect or incomplete address may cause a delay or an additional delivery charge.
8.2. If you are unavailable to receive a delivery on a scheduled attempt, or if a delivery attempt fails, please contact us promptly to arrange redelivery or collection. Any redelivery charge caused by an incorrect address, an unavailable recipient or another customer-related issue may be payable by the customer.
9. Damaged or lost parcels
9.1. If your order arrives visibly damaged, please take photographs before opening it where possible. If an order appears to be lost in transit or arrives damaged, contact us promptly with your order number, a description of the issue and photographs or video where relevant.
9.2. Reporting a parcel issue within 7 days of the expected delivery date helps us investigate with the courier. This reporting request does not limit any applicable statutory, consumer or warranty rights.
10. Returns and refunds
10.1. For return eligibility, change-of-mind timeframes, return shipping costs, exchanges and refund processing, please see our Returns & Refunds Policy.
10.2. If an item is damaged, faulty, incorrectly supplied or not as described, contact us promptly. Applicable statutory and warranty rights continue to apply, and we will assess the appropriate remedy.
11. Contact us
Mr Gadget Exclusive (Pty) Ltd.
Website: mrgadgetsa.co.za
Email: info@mrgadgetsa.co.za
Phone / WhatsApp: 066 2222 097
Customer support hours: Monday to Friday, 09:00–16:00 SAST, excluding public holidays.