Return and Refund policy
Change-of-mind returns
For an eligible change-of-mind return, contact us within 7 days after receiving your item, in accordance with applicable law and the conditions below. This timeframe does not limit your rights if an item is defective, damaged or incorrect.
Eligibility for change-of-mind returns
For a change-of-mind return, your item must be unused and in its original condition, with the original packaging and included accessories or manuals where applicable. You must also provide your receipt or other proof of purchase.
How to Start a Return
Contact us at info@mrgadgetsa.co.za or 066 2222 097 to initiate a return request. Do not send items back without confirmation from our team. Once approved, we will provide instructions on how and where to send your package.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives and contact us promptly if an item is damaged, faulty or incorrect. Reporting within 48 hours helps us investigate delivery damage quickly, but this is a request and does not remove your applicable statutory rights or warranty rights. Include your order number, a description and photos where possible.
Applicable statutory rights
This policy does not exclude or limit rights that apply under South African consumer law. Where the Consumer Protection Act applies, qualifying faulty goods may be returned within six months of delivery for the applicable repair, replacement or refund remedy. Where the Electronic Communications and Transactions Act cooling-off right applies, an eligible online goods purchase may be cancelled within seven days of receipt, subject to the Act’s exceptions. A discounted or pre-owned product does not by itself remove applicable statutory rights.
Change-of-mind limitations
The following limitations apply to change-of-mind returns only, subject to applicable law:
- Unsealed software, games, or digital products where the law permits this limitation
- Items damaged due to misuse, physical damage, or unauthorised repairs
- Gift cards
Condition-specific terms for pre-owned or refurbished devices are shown on the relevant product page and do not remove applicable statutory rights.
Exchanges
To exchange an item, initiate a return for the original item first. Once approved, place a new order for the replacement.
Refunds
Once we receive and inspect your return, we will notify you of the outcome within 1–2 business days. If approved, your refund will be processed to your original payment method, where applicable, within 5–7 business days. Your bank or payment provider may take additional time to reflect the amount.
Shipping Fees
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item. Original shipping fees are non-refundable unless applicable law requires otherwise.
Contact Us
Email: info@mrgadgetsa.co.za
Phone / WhatsApp: 066 2222 097
Collection address: 22 Ealing Crescent, Silverpoint Office Park, Building 2, Bryanston, Johannesburg, 2191
Customer support hours: Monday–Friday, 9:00–16:00 (SAST). Collection is by prior arrangement only, after we confirm your order is ready. Please contact us to agree a collection time before travelling.