Support from Mr Gadget SA
Frequently Asked Questions
Find answers about ordering, delivery, returns, warranties, and payments at Mr Gadget SA.
Orders and delivery
How long does delivery take?
Orders are generally processed within 1–2 business days. Delivery is usually 2–4 business days in major metros, 3–7 business days in other areas, and 5–10 business days for remote areas. Delivery estimates may vary by location and carrier.
How much does shipping cost?
Shipping is calculated at checkout based on your location. Free shipping is available on orders over R4,999 where indicated. Click & Collect from our Bryanston collection point is free for Johannesburg customers.
Can I collect my order?
Yes. Johannesburg customers can use Click & Collect at 22 Ealing Crescent, Silverpoint Office Park, Building 2, Bryanston, Johannesburg, 2191. Collection is available Monday–Friday, 9:00–16:00 by prior arrangement only, after we confirm your order is ready.
Products and pre-owned devices
What condition are pre-owned devices in?
Pre-owned devices are inspected and tested before being listed. The condition and any relevant details are stated in each product listing.
Do pre-owned devices come with accessories?
Accessories vary by listing. Please check the individual product description or contact us before purchasing if you need confirmation.
Are your products authentic?
We sell authentic products and provide the product details available for each listing. Contact us if you need more information before ordering.
Returns and exchanges
What is your return policy?
Returns or exchanges may be requested within 7 days in line with our Refund & Returns Policy. Items should be unused, in their original condition and packaging, with proof of purchase. Additional conditions may apply to specific products.
What if my item arrives damaged, faulty, or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos so we can assist with a replacement, repair, or refund where applicable.
Warranty
How do warranties work?
Eligible new devices include a manufacturer warranty of 12 to 24 months, depending on the product. Pre-owned devices include a 3-month limited commercial warranty unless the product page states otherwise. Please see our Warranty Information page for details.
Payments and pricing
What payment methods do you accept?
Payment methods and instalment options vary by product and are shown at checkout. Available options may include Visa, Mastercard, EFT (Electronic Funds Transfer), PayShap, Bob Pay, PayJustNow, MoreTyme, Float, Mobicred, and RCS where shown on the product page or at checkout.
Is my payment information secure?
Payments are processed through secure payment gateways. We do not store card details.
Do you provide an invoice or proof of purchase?
Yes. A digital proof of purchase is sent after a successful order. Contact info@mrgadgetsa.co.za with your order number if you need a copy or a VAT invoice.
Contact and support
How quickly do you respond to enquiries?
Our support hours are Monday–Friday, 9:00–16:00 (SAST). Contact us on 066 2222 097 or info@mrgadgetsa.co.za. WhatsApp is available for assistance.
What if a product is out of stock?
Contact us and we can let you know about expected availability or suggest an alternative.
Can I place an order via WhatsApp?
You can contact us on WhatsApp with questions or for help before placing an order. Orders and payment must follow the instructions provided by our team and the checkout process.
Delivery and collection options are shown at checkout. Click & Collect is available at 22 Ealing Crescent, Silverpoint Office Park, Building 2, Bryanston, Johannesburg, 2191, by prior arrangement only after we confirm your order is ready. Contact us to agree a collection time before travelling.