Typically, it takes 3–5 business days to receive your order. Once your order has been shipped, you'll receive a tracking number via email so you can monitor the delivery status.

You can track your order using the order number or tracking number provided in your shipping confirmation email. You can also contact us via WhatsApp or email for an update.

Yes! We offer fast, reliable, and fully trackable nationwide delivery across South Africa. Johannesburg customers can also use our Click & Collect option at 22 Ealing Crescent, Bryanston.

Click & Collect is available for Johannesburg customers. Simply place your order online and collect it in person at 22 Ealing Crescent, Bryanston. We'll notify you once your order is ready for collection.

Please first check the tracking details in your confirmation email. If your order still hasn't arrived after the expected delivery window, contact us on 066 2222 097 or email info@mrgadgetsa.co.za and we'll investigate immediately.

Shipping costs are calculated at checkout based on your location. For the most accurate shipping rate, add your items to cart and proceed to checkout. Click & Collect from our Bryanston store is free for Johannesburg customers.

All our pre-owned devices are thoroughly inspected and tested before listing. We grade devices based on their condition and clearly state this in each product listing — so you always know exactly what you're getting.

Accessories included with pre-owned devices vary per listing. Please check the individual product description for details on what's included (e.g., charger, box, earphones). If you're unsure, contact us before purchasing.

Yes! All pre-owned devices come with a 3-month warranty from Mr Gadget Exclusive. This covers hardware faults. For warranty claims, reach out to us via WhatsApp or email with your order details.

Network lock status is stated on each product listing. If it's not clear, please contact us before placing your order so we can confirm compatibility with your carrier.

You can request a refund or exchange within 7 days of purchase, provided the device remains sealed and the seal is unbroken. To initiate a return or exchange, please contact our support team for further instructions.

Yes, you can exchange an item for the same product or a higher-priced item. The product must still be sealed and within the 7-day window. Contact us via WhatsApp or email to begin the exchange process.

If your item arrives damaged or faulty, please contact us within 24 hours of delivery with photos of the damage. We'll arrange a replacement or refund as quickly as possible. Do not open or use the device if it appears damaged.

All new products come with the manufacturer's warranty. Pre-owned devices include a 3-month warranty from Mr Gadget Exclusive. For warranty claims, reach out via our support email or WhatsApp line.

Absolutely. We stock only authentic products — no counterfeits, no compromises. Every product is carefully sourced and verified before being listed in our store.

We accept Visa, Mastercard, EFT (Electronic Funds Transfer), PayShap, and Bob Pay. All transactions are processed through a secure checkout for your peace of mind.

Yes, absolutely. We use secure payment gateways with encryption technology to ensure your payment information is always protected. We do not store card details.

We currently only offer cash deals — no laybuys or monthly installment contracts. All prices are transparent with no hidden fees.

Yes. A digital proof of purchase is sent to your email after every successful order. If you need a VAT invoice or a copy of your receipt, contact us at info@mrgadgetsa.co.za with your order number.

We aim to respond to all enquiries within a few hours during business hours (Mon–Fri 9AM–4PM, Sat 10AM–2PM). WhatsApp is typically the fastest way to reach us for urgent queries.

If a product you want is out of stock, contact us via WhatsApp or email and we'll let you know when it's expected back, or suggest a similar alternative. We restock regularly so check back often!

Yes! You can browse our online store and then reach out via WhatsApp on 066 2222 097 if you'd prefer to finalise your order or have questions before buying. We're happy to assist.

We are primarily an online store, but Johannesburg customers can use our Click & Collect service at 22 Ealing Crescent, Bryanston. Collection hours: Mon–Fri 9AM–4PM, Sat 10AM–2PM.